Help center/Getting started
Using MedAligna as a nurse or caregiver
Everything the app does for you, in one page.
For nurses and caregivers
Read the transcript
This one is for nurses and caregivers. Everything you need is on your phone: your shifts, a way to confirm you've seen the week, open shifts to pick up, swaps, the time clock and time off. We'll follow Maya, a nurse at Riverside Family Clinic, through each of them. Your manager's invitation email has a link that sets up your account. After that, you sign in here, with the email the invitation came to and the password you chose. If you joined with Google, tap Sign in with Google instead. Forgot your password? Tap Forgot your password, enter the email you sign in with, and tap Email me a reset link. The link in that email lets you choose a new password, and puts you straight back on your shifts. My shifts is your rota: your next shifts, each with the date, the hours, where, and the role you're working. Add this page to your phone's home screen from your browser's share menu, and it opens like an app. When a week you're on is published, this card asks you to confirm it. Tap I've seen it, and your scheduler can see you have it, so nobody has to ring round. If the week changes after you tap, it asks again. To see your shifts beside everything else in your life, tap Create calendar link under Calendar sync, then subscribe to that private address in Google, Outlook or Apple Calendar. Your published shifts stay in step there automatically. Open shifts you're eligible for are offered to you under Open shifts. Here, a colleague has called in sick. The first person to claim it gets it, so if you want it, tap Claim this shift. Can't make one of your own shifts? Tap Swap on it. You see the colleagues who could take it, already checked against the same rules as the schedule. Choose a colleague. They can simply take your shift, or you can trade it for one of theirs, and any rule it would bend, like overtime, is shown before you send. Send the request, and they're told straight away. When they accept, your scheduler approves it, and the rules are checked again at that moment. Clock in from Time clock when your shift starts. The time recorded is the real moment, not one you type. With nothing scheduled today, you can still clock in for cover that was never put on the schedule. If your site uses a shared tablet, you clock in there with your own PIN instead. When you finish, tap Clock out. Your hours go to your timesheet as they happened. Forgot a punch? Ask for a correction, and your manager approves it. To ask for time off, open Time off. Pick the first and last day and the kind of leave, add a note if you want to, and tap Ask. A scheduler approves or declines it, and the answer shows here. Once it's approved, you won't be put on shifts across those dates. Your profile holds your name, the email you sign in with, and your password. Your employer sees your shifts, your hours and the credentials you upload. They can't see your PIN. And if they record your home address or the last four of your social security number for Nursys, only an owner or admin can see those: not your scheduler, and not your colleagues. That's everything the app does for you: your shifts and calendar, confirming your week, picking up and swapping shifts, the time clock and time off, all from your phone. If something doesn't look right, ask your scheduler, or open the help center from the menu.
Filmed in the product on October 24, 2026. All video tutorials
If you forget your password
On the sign-in page, tap 'Forgot your password?', enter the email you sign in with, and open the link we send: it lets you choose a new one. If you signed up with 'Continue with Google', the quickest way back in is the same button.
Your shifts
My shifts is your rota. Add it to your phone's home screen and it behaves like an app. You can also create a calendar link and subscribe to it, so your shifts appear alongside everything else in your life.
When a week you are on is published, My shifts asks you to confirm it with one tap ('I've seen it') so your scheduler does not have to ring round. If the week changes after you tap, it asks again.
Picking up work
Open shifts you are eligible for are offered to you. First to claim gets it. You can offer a shift for swap, and a manager approves the trade.
Hours and time off
Clock in and out from Time clock, or from the shared tablet with your own PIN. Request time off from Requests; if your employer tracks a balance, it is shown before you ask.
What your employer can and cannot see
They see your shifts, your hours and the credentials you upload. They cannot see your PIN. Your home address and the last four of your social security number, if your employer records them for Nursys, are visible only to an owner or an admin, not to your scheduler and not to colleagues.
In the app this lives at /app/my-shifts.
More on getting started
Not what you needed? Email helen@medicalstaffscheduling.com.
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