Help centre
How MedAligna actually works
Written for the person doing the job — building next week’s rota, chasing a lapsed licence, closing a pay period at eleven at night. Nothing here describes a feature that does not exist yet.
Getting started
- What to do in your first weekFor managers
The shortest path from an empty account to a published schedule.
- Moving your schedule off another systemFor managers
What the importer reads, and what it refuses.
- Who can see and do whatFor managers
The four roles, and the things only an owner or admin can reach.
- Using MedAligna as a nurse or caregiverFor staff
Everything the app does for you, in one page.
The schedule
Filling shifts
- Posting an open shift and letting staff claim itFor managers
First come, first served — decided by the database, not the app.
- How shift swaps work
Staff arrange it, a manager approves it, the database performs it.
- Running a self-scheduling windowFor managers
Let staff pick their own shifts inside your rules.
- Recording a call-off or a no-showFor managers
What to do when somebody does not turn up.
Time and pay
- Clocking in and out
From a phone, or from a shared tablet by the door.
- Why a night shift can be 13 hours
What we count, and why it is not what a clock face says.
- Closing a pay periodFor managers
Approving hours so they stop moving.
- Sending hours to payrollFor managers
A timesheet file your provider can read — and CMS PBJ.
- What the cost figure meansFor managers
A budgeting estimate. Never a wage.
Compliance
Home care
Your account
Still stuck?
Call (407) 476-9882 or email helen@medicalstaffscheduling.com. There is also a chat button on every page.