Recording a call-off or a no-show

When somebody can't work a shift, how you record it matters. There are three different ways off a shift, and they mean different things. In this video we'll look at all three, then watch a nurse call in sick from her own phone, see what happens in the same second, and find where the record shows up afterwards. The first is Unassign. On the schedule, clicking a name takes that person off the shift. It's a correction: you were never meant to be on this. It leaves no mark on the person's record, and it's refused while an assignment is locked. The second is Cancel shift. Open a shift with Edit shift, and at the top you'll find Cancel shift, with a box for the reason. It takes the whole shift off the board, removes everyone on it, and tells them why. The third is a call-off. It keeps the assignment and marks it cancelled, with a reason: sick call, low census, no-show or other. The place is genuinely free again, but the record that she was rostered, told, and then didn't work survives. That record is what keeps a rota fair. Luis wakes up with a fever. He doesn't need to ring anybody. On My shifts, each shift card has a quiet link: Call in sick for this shift. He taps it, and a plain confirmation says exactly what will happen: his managers are told straight away, and the shift is offered to everyone else. It doesn't need anyone's approval. He can add a short note if he wants to, up to two hundred characters. Then he taps Yes, I cannot work this. The confirmation tells him his managers have been told, and whether the shift has been offered to others. The reason is always recorded as a sick call, and he can only call off his own shifts, never a colleague's. Every active manager gets a notification naming Luis and the shift, with a link to the schedule. In the same transaction, because the shift is now short, it's posted as an open shift for anyone eligible to claim, and marked urgent if it starts within twenty-four hours. On the schedule, his place shows as free. Fill it the way you fill any open shift: press plus Assign and pick somebody, with the live conflict check, or leave the open offer up and let eligible staff claim it. Either way, two people tapping claim at once still can't both get it. The On now screen shows who is rostered right now and who has clocked in. Anyone whose shift started more than fifteen minutes ago with no clock-in is listed there. It's worked out from the roster and the time clock, and it never marks anybody absent on its own. Low census, no-show and other are statements about somebody else, so only a manager may record them, and there's no control on the schedule for them. If you need somebody off a shift today, use Unassign, which leaves no mark, or cancel the shift. The equity report keeps the score. Its Flexed column counts shifts cancelled for low census: who got sent home when the building was quiet, which is the half of a fair rota nobody usually keeps. A sick call stays on his record as called off, and the activity log, for owners and admins, lists who recorded what, and when. And none of this changes whether Luis can be scheduled again. Being called off makes somebody available, not ineligible. So: Unassign corrects a mistake, Cancel shift takes the whole shift off, and a call-off keeps an honest record while freeing the place. When a nurse calls in sick from her phone, her managers are told and the shift is offered out in the same second, without anybody having to be awake.