Help centre/Filling shifts
Posting an open shift and letting staff claim it
First come, first served — decided by the database, not the app.
For owners, admins and schedulers
Posting one
An unfilled shift can be offered to everyone eligible for it. It appears on their phones and the first person to take it gets it.
Two nurses tapping claim in the same second is a real event, and it is handled where it has to be — inside the database, under a lock. Exactly one of them gets the shift and the other is told it has gone.
Why somebody might not see it
The offer only reaches people who could legally work it: the right role, no clash with a shift they already have, enough rest since their last one, not on approved time off, not over their hours, and no lapsed or missing credential the shift requires.
If somebody expected an offer and did not get one, their record usually says why.
In the app this lives at /app/schedule.
More on filling shifts
Not what you needed? Ring (407) 476-9882 or email helen@medicalstaffscheduling.com.