How shift swaps work

Swaps take three steps. One person offers a shift, a colleague accepts it, and a scheduler, admin or owner approves it. Only then does anything move. In this video you'll see all three steps: from the nurse's phone, from her colleague's phone, and from the manager's desk. This is Maya's phone. My shifts lists every shift she's working. Under each one there's a Swap link. Maya can't make her first shift, so she'll offer it to a colleague. She taps Swap. The next screen lists only colleagues who could legally work this shift, with their licences, rest and time off already checked. Anybody who couldn't take it simply isn't offered it. She picks a colleague. The screen spells out what will happen: either they simply pick up her shift, or, if she chooses one of their shifts in return, the two of them trade. She taps Send the request. Her colleague is told straight away. Nothing has moved yet, and the rules will be checked again at every step. On her colleague's phone, the offer is waiting at the top of My shifts: Maya Thompson is offering you a shift, with the day and the hours. They tap Accept. The swap now waits for a manager. Until it's approved, both nurses keep the shifts they had. Back at the desk, the manager opens My shifts. Under Swaps to approve, the swap shows who is giving the shift, who is taking it, and when it is. Press Approve. The swap is performed as a single operation, so there's never a moment where both nurses hold the shift, or neither does. And if either of them has become ineligible in the meantime, say a licence lapsed, the whole swap is refused and nothing changes. On the schedule, the shift now carries the colleague's name, and both nurses see the change on their own phones. That's a swap: offered by one nurse, accepted by a colleague, approved by a manager, and performed in one step by the database. Nobody has to text round, and the schedule can never end up with a shift held twice or not at all.